Shipping Policy

At Zroxa.Store, we are committed to making your shopping experience simple, secure, and reliable. We carefully process every order and work with trusted delivery partners to ensure your products reach you safely.

1. Order Processing

• Orders are processed within 1–3 business days after payment confirmation.

• Orders placed on weekends or public holidays may be processed on the next business day.

• Once your order has been shipped, you will receive an order confirmation and, where available, tracking information.

2. Delivery Time

For orders within the UAE, delivery typically takes approximately 3–7 business days after processing.

Delivery times may vary depending on your location, courier availability, public holidays, weather conditions, or other circumstances beyond our control.

3. Shipping Charges

Shipping charges, if applicable, will be clearly displayed at checkout before you complete your purchase.

From time to time, Zroxa.Store may offer promotional free-shipping offers. Any applicable offer will be displayed on our website.

4. Cash on Delivery

Cash on Delivery (COD) may be available for selected UAE orders and locations. Availability and any applicable fees will be shown at checkout.

Please ensure that your phone number and delivery address are correct so our delivery partner can contact you when necessary.

5. Order Tracking

Once your order has been dispatched, tracking information may be provided through email, SMS, WhatsApp, or another available communication method.

If you have not received tracking information within a reasonable time after your order is processed, please contact our customer support team.

6. Incorrect or Incomplete Address

Customers are responsible for providing accurate delivery information, including:

• Full name

• Complete delivery address

• Building or villa number

• Area

• City

• Active phone number

If an order cannot be delivered because of an incorrect or incomplete address, additional delivery charges may apply for re-delivery.

7. Delayed Deliveries

While we do our best to deliver orders within the estimated timeframe, occasional delays may occur due to courier issues, high order volumes, public holidays, weather, customs procedures, or circumstances beyond our control.

If your order appears to be significantly delayed, please contact us and we will assist you in checking its status.

8. Damaged Packages

Please inspect your package when it arrives. If your order appears damaged, please contact us as soon as possible and provide photographs of the package and the product.

We will review the issue and assist you according to our return and refund policy.

9. Contact Us

If you have any questions regarding your order or delivery, please contact Zroxa.Store through the contact details provided on our website.

We are always happy to help.

Zroxa.Store
Smart Products. Better Living.